The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) 2016: Dimension 5: Public Administrative Procedures

The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) 2016: Dimension 5: Public Administrative Procedures

April 7, 2017

This dimension looks at the quality of public administrative services in areas important to citizens. This includes public certification services as well as application procedures for construction permits, land use rights certificates, and personal documents. In particular, the dimension looks at how professional and responsive the administrative services provided are.
As with Dimension 3, the dimensional and sub-dimensional scores in this dimension are not fully comparable to the previous five years because the indicators representing total quality of the four services were streamlined in 2016. Four of the eight criteria used in the 2011-2015 period were maintained in 2016: (i) publicity of application fees, (ii) competence of civil servants, (iii) behaviour of civil servants, and (iv) receipt of results within the set deadline.