What do you think of public administrative procedures?

09 Jun 2010

A new online survey that starts today is asking Vietnamese people to give their own opionins about administrative procedures. Citizens are asked to name the best and the most annoying public administrative procedures, based on their own experience. Launched by VietNamNet and the United Nations Development Programme (UNDP), the survey is the first of its kind in Viet Nam.

“The survey encourages citizens to voice their experiences with the services that directly affect their lives. Through the survey we expect to identify some of the problems citizens face when interacting with administrative agencies and also learn from good experiences,” says Jairo Acuna-Alfaro, UNDP policy advisor on public administration reform and part of the team who designed the survey.

The survey is part of ongoing efforts by the Government to involve citizens in public administration reform, with the goal of ultimately improving the efficiency and effectiveness of administrative procedures. Efforts in other countries has shown that citizens' participation can improve the quality of the administrative behavior.

Click here to take the survey.

Click here to read a Press Release about the survey launch.