First ever index measures the performance of local government

Apr 11, 2011

Ha Noi – The first index in Viet Nam to measure citizens’ experience of governance and public administration performance was released earlier this month. The findings of the Provincial Governance and Public Administration Performance Index (PAPI 2010) show that the best performing provinces include Ho Chi Minh City, Ha Tinh and Binh Định, while those ranked lowest include Yen Bai, Lai Chau and Kon Tum.

PAPI 2010 measures the performance of governance, public administration and public service delivery at the provincial level across six dimensions: participation, transparency, accountability, control of corruption, public administration procedures and public service delivery. The index is based on the experience of 5,568 citizens from 30 provinces across Viet Nam.

“During the last four years, the country set a goal to build a public administration system for citizens and enterprises, the main service users,” said Mr Thang Van Phuc of the PAPI National Advisory Board at the launch of the index. “Their assessment therefore plays an important role.”

“PAPI helps to measure the performance of local government from the point of view of end users,” said UNDP policy advisor Jairo Acuna-Alfaro. "It therefore provides useful information for policy makers at national and local levels to examine their policy impact and draw lessons to improve the effectiveness and efficiency of the state and government apparatuses."

Click here to download the full report

Click here to read the press release from the launch of the index

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