More than 13,000 citizens assess provincial governance and public administration performance

03 May 2012

Ha Noi – In results from a nationwide survey launched today, Quang Binh, Ba Ria Vung Tau and Long An are assessed by their citizens as three of Viet Nam’s top-performing provinces in terms of governance and public administration. Long An in the Mekong Delta is the only province that is systematically ranked at the top of all six governance dimensions measured in the survey. At the other end of the scale, Ninh Thuan, Dien Bien and Quang Ngai provinces scored relatively low.

The Provincial Governance and Public Administration Performance Index (PAPI) is the largest-ever survey of its kind carried out in Viet Nam. A total of 13,642 citizens were consulted on their direct experience of the performance of provincial and local authorities on governance and public administration.

The PAPI research offers a comprehensive picture of the current state of affairs of local governance in all 63 of Viet Nam’s provinces. It also provides extensive analysis of governance and public administration performance at the national level.

In addition, the PAPI research includes information on a range of issues affecting ordinary Vietnamese, including on land, health and education.

In the area of land, the PAPI survey finds that most citizens at the local level are unaware of land use plans, with 8 out of 10 citizens not aware of land use plans in their local area. Getting land use rights certificates remains a problematic public administrative service that systematically scores lowest among the four types of administrative procedures measured in both the 2010 and 2011 PAPI surveys.

According to PAPI 2011 findings, of the one-third of citizens who lost land only nine percent of those surveyed said the compensation they received was close to the market value. This is a decline from the 2010 findings, where 17 percent said the compensation was close to the market value.

In the area of corruption in the public sector, a third (31%) of those surveyed said bribery is needed to receive medical care, almost a third (29%) that it is needed to get a job in the public sector, two in five (21%) that it is needed to apply for a land use right certificate and 17 percent that bribery is needed for children to get better treatment in schools.

“The PAPI research provides an objective and rigorous tool for monitoring the performance of public administration and public service delivery. This helps policy makers and the international development community better understand Vietnamese people’s aspirations and experiences, and draw concrete lessons on how to reduce corruption, and improve the efficiency and effectiveness of governance and citizen satisfaction with public administration,” said Pratibha Mehta, UN Resident Coordinator in Viet Nam, speaking at the launch workshop.

For more information, see:
The full 2011 PAPI report
Fact sheets with key findings on corruption, land management, health care and local accountability
The press release from the launch workshop
The speech by the UN Resident Coordinator from the launch workshop
A presentation on the main findings from the 2011 report