Partnership forum on Public Administration Reform’s progress

15 Nov 2012

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Ha Noi - Representatives from embassies, international development organizations, local and international non-government organizations, ministries and media agencies gathered here today in a partnership forum on public administration reform organized by The Ministry of Home Affairs (MoHA) and the UN Development Program (UNDP). The Forum focused on the implementation of the PAR Master Programme for 2011-2020, with special attention paid to the PAR Index and its pilot results at central and local levels.

"PAR Index is a breakthrough tool because it moves away from traditional Government internal evaluations on service delivery. It provides a voice from citizens, as ultimate users, on the quality of the services they get and their overall satisfaction with administrative agencies.” Louise Chamberlain, UNDP Country Director, told the Forum. Chamberlain also highlighted the key elements of the new PAR Index, including users’ perspectives, adjustment of the index based on feedback from pilot implementation and the use of other measurement tools to get additional independent and objective evidence.

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