Hundreds of Vietnamese citizens voice their experience with public administrative procedures

Jul 26, 2010

In the last couple of weeks, hundreds of Vietnamese citizens from 44 provinces across Viet Nam have expressed their personal views of public administrative procedures through a unique online poll set up by VietNamNet and UNDP.

The survey (at  aims to support the ongoing Government efforts to enhance public administration reform and simplify administrative procedures. It asks Vietnamese citizens to identify the best and the most annoying public administrative procedure and to provide recommendations for how these procedures can be simplified.

So far, a number of useful views and suggestions have been provided. For instance, many respondents indicate that procedures around marriage and birth registration work well. Suggestions for ways to improve public administrative services range from simplifying and publicizing procedures and processes, to introducing e-government and consulting citizens on a regular basis.

A respondent from Dong Thap highlighted how quickly births were registered in his commune, saying: "The civil servants in my commune are professional. They happily provided instructions and processed my application very quickly.”

"We are very encouraged by the responses we have received so far and a number of important observations and recommendations have been provided. Over the next two months, we hope that many more citizens will take part in the survey. As users of public administrative services, it is crucial to get citizens’ views on how to improve the effectiveness, efficiency and transparency of these services,” says Jairo Acuna-Alfaro, UNDP policy advisor on public administration reform and part of the team who set up the survey.

The public poll is being conducted by VietNamNet, with financial and technical support provided by UNDP. Once the survey closes on 9 September the results will be analysed and made public at the beginning of October. They will also be made available to the Government for use in their review of the Public Administration Reform Master Plan, as well as the formulation of the next stage of the reform programme.

All responses are completely anonymous and no personal details are needed to complete the survey.

Contact information

Nguyễn Thị Vân Anh, VietnamNet
Tel: (84-4) 37722729, ext. 1502
Nguyễn Việt Lan, UN Communications
Tel: (84-4) 3822 4383, ext: 121
Pernille Goodall, UN Communications
Tel: (84-4) 3822 4383, ext: 123