First ever index enables citizens to monitor local government’s performance

Mar 31, 2011

Ha Noi - Ho Chi Minh City, Ha Tinh, Binh Dinh, Da Nang, Hai Duong and Thua Thien Hue have the highest scores in aggregate governance and public administration performance index. This is a result of the policy research entitled “The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) in 2010: Measuring citizens’ experiences”, released earlier today jointly by the Central Committee of the Viet Nam Fatherland Front (VFF), the Centre for Development Studies and Community Development (CECODES) under the Viet Nam Union of Science and Technology Associations (VUSTA) and the United Nations Development Programme (UNDP) in Viet Nam.

Overall PAPI 2010 findings show that while the dimension-level analysis highlights varying degrees of performance, four tiers of provinces can be observed in the aggregate performance index (using a scale from 6 to 60 points and yet taking into account confidence intervals in statistics). Kien Giang, Cao Bang, Dac Lak, Dien Bien, Yen Bai, Lang Son, Lai Chau and Kon Tum rank in the last tier with lowest performance scores.

“The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) 2010” provides objective and evidence-based measures of the performance of governance, public administration and public serivce delivery at the provincial level. PAPI 2010 presents assessments of the effectiveness and efficiency of provincial performance in the areas under study. The assessment is based on experiences from 5,568 citizens with different social backgrounds selected from 30 provinces in 2010 following robust and rigorous sampling procedures, through face-to-face interviews of the citizens’ direct experiences and observation.

The philosophy behind PAPI is to consider citizens to be “end-users of public administrative services” who are capable of monitoring and assessing governance and public administration at their local levels. PAPI is developed in the context of increasing demands for engaging citizens in monitoring and evaluation of policy implementation to feed evidence for subsequent policymaking.

PAPI captures performance levels in six dimensions, including (i) Participation at Local Levels, (ii) Transparency, (iii) Vertical Accountability, (iv) Control of Corruption, (v) Public Administrative Procedures, and (vi) Public Service Delivery. Each dimension consists of several sub-dimensions that reflect some of the most relevant areas of contemporary Viet Nam.

PAPI is concerned with what is happening at the aggregate level of governance and public administration. It also examines what is happening on individual aspects of public administration, as provinces may excel on one dimension but require improvements on others. With the use of a dashboard, local governments can monitor an array of indicators that illustrate separate facets of governance, public administration and public service delivery, and find appropriate measures to improve their performance.

PAPI thus provides objective data and information for policy makers at the national and local levels to examine their policy impact and withdraw lessons to improve the effectiveness and efficiency of the state and government apparatuses, as well as to enhance the level of satisfaction of citizens with the services the state and the government provide to them.

For more information, please refer to the full report:
CECODES, VFF & UNDP (2011). The Viet Nam Provincial Governance and Public
cAdministration Performance Index (PAPI): Measuring citizens’ experiences. Hanoi. Available

Contact information

Mr. Dang Hoang Giang
Tel.: (84-04) 3573 8496

Ms. Nguyen Viet Lan
Tel.: (84-04) 3822 4383 – Ext.: 121

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