More than 13,000 citizens assess provincial governance and public administration performance.

May 3, 2012

In results from a nationwide survey launched today, Quang Binh, Ba Ria Vung Tau and Long An are assessed by their citizens as three of Viet Nam’s top-performing provinces in terms of governance and public administration. Long An in the Mekong Delta is the only province that is systematically ranked at the top of all six governance dimensions measured in the survey. At the other end of the scale, Ninh Thuan, Dien Bien and Quang Ngai provinces scored relatively low.

The Provincial Governance and Public Administration Performance Index (PAPI) is the largest-ever survey of its kind carried out in Viet Nam. A total of 13,642 citizens were consulted on their direct experience of the performance of provincial and local authorities on governance and public administration.

The PAPI research offers a comprehensive picture of the current state of affairs of local governance in all 63 of Viet Nam’s provinces. It also provides extensive analysis of governance and public administration performance at the national level.

The information and evidence provided is useful for different stakeholders. “The Commission on People’s Petitions under the Standing Committee of the National Assembly agrees to participate in and coordinate with the PAPI research project, with an aim to provide information to National Assembly members in their activities,” said Mr. Ha Cong Long, Deputy Director of the Commission on People’s Petitions.

The PAPI research also includes information on a range of issues affecting ordinary Vietnamese, including on land, health and education.

“The philosophy behind PAPI is to consider citizens as end users of the service provided by the public administration system, who are capable of monitoring and assessing governance and public administration at their local levels,” said Dr. Dang Ngoc Dinh, a key member of the PAPI team and Director of CECODES.

In the area of land, the PAPI survey finds that most citizens at the local level are unaware of land use plans, with 8 out of 10 citizens not aware of land use plans in their local area. Getting land use rights certificates remains a problematic public administrative service that systematically scores lowest among the four types of administrative procedures measured in both the 2010 and 2011 PAPI surveys.

According to PAPI 2011 findings, of the one-third of citizens who lost land only nine percent of those surveyed said the compensation they received was close to the market value. This is a decline from the 2010 findings, where 17 percent said the compensation was close to the market value.

In the area of corruption in the public sector, a third (31%) of those surveyed said bribery is needed to receive medical care, almost a third (29%) that it is needed to get a job in the public sector, two in five (21%) that it is needed to apply for a land use right certificate and
17 percent that bribery is needed for children to get better treatment in schools.

“The PAPI research provides an objective and rigorous tool for monitoring the performance of public administration and public service delivery. This helps policy makers and the international development community better understand Vietnamese people’s aspirations and experiences, and draw concrete lessons on how to reduce corruption, and improve the
efficiency and effectiveness of governance and citizen satisfaction with public administration,”
said Pratibha Mehta, UN Resident Coordinator in Viet Nam.

The PAPI survey looks at six different dimensions of provincial governance and public administration. This includes: (i) participation at the local level; (ii) transparency; (iii) vertical accountability; (iv) control of corruption in the public sector; (v) public administrative procedures; and (vi) public service delivery.

Notes for editors:
The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) is a joint policy research initiative implemented collaboratively between the Viet Nam Fatherland Front (VFF), the Centre for Community Support and Development Studies (CECODES) under the Viet Nam Union of Science and Technology Associations (VUSTA), the Commission on People’s Petitions (CPP) under the Standing Committee for the National Assembly (since February 2012), and the United Nations Development Programme (UNDP) in Viet Nam.

The full PAPI report, fact sheets for all 63 provinces and all data can be accessed at:

Contact information

Nguyen Viet Lan
UN Communications Team
Tel: (+84 4) 3822 4383, ext: 121
Mob: (+84) 91 4436 769

Dang Hoang Giang
No. 16, 34/23 Alley, Nguyen Hong St. Dong Da Dist., Hanoi, Viet Nam
Tel: (+84 4) 3573 8496
Fax: (+84 4) 3573 8497