VietNamNet, UNDP launch online survey on administrative procedures

As published in VietNamNet on 10/6/2010

On June 8 VietNamNet and UNDP Vietnam launched the first-ever online public poll on Vietnamese citizens’ views of and experiences with public administrative procedures (www.hienkecchc.vn). The survey, which will be active for three months, aims to support the ongoing Government efforts to enhance public administration reform and simplification of administrative procedures.

The survey, which will be active for three months, aims to support the ongoing Government efforts to enhance public administration reform and simplification of administrative procedures.

The survey asks Vietnamese citizens to identify what they think is the best public administrative procedure and the most annoying, based on their own experiences.

As part of the survey, people are encouraged to provide their own recommendations on how to simplify different administrative procedures (ranging from marriage certificates to land use rights and building permits) and/or improve public administrative services. Citizens are also asked for their view on the public administration reform efforts in the area where they live.

“The survey encourages citizens to participate in the simplification of administrative procedures and voice their experiences with the services that directly affect their lives. Through the survey we expect to identify some of the problems citizens face when interacting with administrative agencies and also learn from good experiences,” said Jairo Acuna-Alfaro, UNDP policy advisor on public administration reform and part of the team that designed the survey.

“As users of public administrative services, citizens have an important say in identifying bottlenecks and constraints in the provision of these services. It is important to get their views on how to improve the effectiveness, efficiency and
transparency of the services,” Acuna-Alfaro added.

VietNamNet newspaper is conducting the poll, with financial and technical support provided by UNDP. Once the survey closes at the beginning of September, the results will be analyzed and made public. They will also be made available to the Government for use in their review of the Public Administration Reform Master Plan, as well as the formulation of the next stage of the reform program.

All responses are completely anonymous, and no personal details are needed to complete the survey.