PAPI - The Viet Nam Provincial Governance and Public Administration Performance Index

Status: Active
Duration: 2018 – 2021
Budget: 3,246,000 USD 
Coverage: Viet Nam
  • Vietnamese citizens
  • 63 provincial governments (including Provincial Party Committees, People’s Committees, and People’s Councils) and their district and commune affiliates 
  • Relevant central agencies (Viet Nam Communist Party, National Assembly, the Government and its ministries) 
  • Media, mass organizations and civil society organizations 
  • Research community in Viet Nam and abroad 
  • International community 
Focus Area: Governance and Participation
  • Partners:

Implementing Partners:

  • United Nations Development Programme (UNDP)
  • Centre for Community Support and Development Studies (CECODES) 
  • Centre for Research and Training of the Viet Nam Fatherland Front (VFF-CRT)
  • Real-Time Analytics (RTA)
  • Ho Chi Minh National Academy of Politics (HCMA) (qualitative action research using PAPI)

Funding Partners:

  • The Government of Spain (2009-2010)
  • The Government of Switzerland (2011-2017)
  • The Government of Australia (2018-2021) 
  • The Government of Ireland (2018-2021) 
  • United Nations Development Programme in Viet Nam (2009-2021)


  • Good governance has emerged as an important factor to increase public administration efficiency, public trust and reduce corruption in Viet Nam. Facilitating citizen engagement as end-users of public services and with top leadership of local governments helps identify governance areas that meet citizens’ needs as well as calls for government action to further improve governance and increase levels of citizen satisfaction.
  • The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) is a flagship governance programme, initiated by the United Nations Development Programme in Viet Nam, since 2009. PAPI annually measures and benchmarks citizens’ experiences and perceptions of the performance and quality of policy implementation and services delivery in all 63 provincial governments in Viet Nam to advocate for effective and responsive governance.  
  • PAPI provides quantitative measures collected from citizens feedbacks that focus on eight governance dimensions in all 63 cities and provinces of the country. Over the years, PAPI has provided data and evidence that reflect eight key dimensions of government performance, including:
  1. Participation at Local Levels
  2. Transparency in Local Decisionmaking
  3. Vertical Accountability Towards Citizens
  4. Control of Corruption in the Public Sector
  5. Public Administrative Procedures
  6. Public Service Delivery. 
  7. Environmental Governance
  8. E-Governance


PAPI aims to generate information that can improve the performance of local governments in meeting their citizens’ needs by:

  • (i) enabling citizens to benchmark their local government’s performance and advocate for improvement
  • (ii) promoting self-reflections for improvement, creating constructive competition, and promoting learning among local authorities


  • Improved national governance performance
  • Increased governments’ responsiveness and accountability to citizens in policy planning, implementation and monitoring
  • PAPI is used as a rigorous, independent and credible research tool to foster governance reforms
  • Enhanced awareness, coordination and acceleration of best practices within and among provincial governments. 

Project office:

UNDP in Viet Nam

Funding Support by

Donor name

  • United Nations Development Pro
  • Government Of Ireland
  • Irish Aid
  • Australian Dfat
  • Delivery in previous fiscal year

    UNDP Around the world

    You are at UNDP Viet Nam 
    Go to UNDP Global